Tuesday, April 28, 2009
Credit Crookery Redux
Today Mrs. Scribe took to the phone in search of a reason for $70 worth of charges on a credit card she does not use.
The phone people, of course, had a very good reason for that debt in spite of the fact no purchase had ever triggered it.
Mrs. Scribe persisted. The phone attendant insisted she had no authority to wave the fees and said a supervisor would attend to Mrs. Scribe's grievance. The gentleman, naturally, had no intention of using the authority his predecessor did not possess to cancel any of the late fees or penalties on the never-accrued debt.
But while the phone transfer was occurring, the highway scribe told his wife to bring up the meeting at the White House last week and drop in a few comments about egregious charges being targeted by Congress.
Although it didn't come out quite that way, Mrs. Scribe's assertion that "this is why Barack Obama had you people up to the White House," did the trick.
Angrily, the supervisor agreed to wave the mystery fees.
Credit card companies are under pressure and it is up to average Americans being squeezed by them to push back and make clear they're aware of the rare and powerful friend they have living on Pennsylvania Avenue.
Tomorrow, the Mrs. Scribe returns to do battle with Chase, which just bought WaMu and raised her interest rate from 9 percent to 28 percent.
These people just don't get it.